Accessibility Statement for Havering skip hire services

This accessibility statement explains how Havering Skip Hire and our local skip hire services in Havering work to make our online and in-person services usable for people with disabilities. We aim to meet inclusive standards across the borough, helping residents and businesses access reliable skip hire in Havering with clear, accessible information. Our statement covers digital accessibility, physical considerations and how to request additional assistance.

We follow the WCAG 2.1 AA guidelines as our baseline for digital accessibility and continually improve our site and materials. Where possible, we test pages for compatibility with common assistive technologies and ensure pages can be navigated with a keyboard alone, which benefits users who rely on keyboard navigation or alternative input devices.

We provide screen-reader support best practices through semantic HTML, appropriate ARIA landmarks and meaningful headings to make content easily interpreted by screen readers. Our use of clear labels, underlined link focus indicators and consistent page structure aims to reduce barriers for people using speech recognition, screen magnifiers or Braille displays.

For users of the Havering skip service, we describe interactive components so that booking processes and availability checks are operable with a keyboard and announced correctly by screen readers. We also maintain color contrast that meets AA thresholds and avoid relying on color alone to convey information.

Our development and content teams run periodic audits, combining automated checks and human review to spot issues that automated tools can't detect. We test forms, calendars and quote calculators for logical tab order and focus management to make sure skip hire Havering booking flows remain accessible.

Key accessibility features include:

• Adherence to WCAG 2.1 AA success criteria where applicable
• Screen-reader friendly content structure and ARIA use
• Full keyboard navigation and visible focus outlines
• Responsive design for assistive devices and mobile access

We recognise that accessibility is an ongoing process. If you encounter a barrier while using information about our skip options in Havering, please let us know so we can improve. We prioritize fixes for issues that affect the most critical tasks, such as requesting a skip, checking sizes and understanding safety guidance.

If you require documents or content in a different format (for example, large print, braille, audio or accessible PDF), we will make reasonable efforts to provide those alternatives. Our team can describe our skip collections, permits and delivery arrangements in accessible formats and offer additional assistance to ensure you can access our skip solutions.

For accessibility requests or to report problems, please contact the Havering skip service team through the appropriate channels listed on our website or customer communications. We respond to accessibility enquiries promptly and keep a record of issues to inform future improvements. We also welcome suggestions for better accessibility practice across our operations.